A little help

Find your pieces, find your place, or get in touch.

Quick answers

I cannot find a piece in the tray.

Turn Edges off to reveal interior pieces. Drag the empty part of the tray to pan, pinch to zoom out, or pull its resize handle upward. Yellow markers show how many pieces are out of view in each direction. Arrange reorganises the visible tray pieces.

See the illustrated tray guide
Arrange seems to ignore some pieces.

Arrange works on pieces in the tray and respects Edges mode. Turn Edges off, then use Arrange to include interior pieces. Pieces already on the board are not tray pieces. Connected groups are arranged as groups.

A piece is in the right place but will not lock.

Normal, Hard, and Expert require an edge in the group or a matching neighbour that is already locked. An isolated interior piece stays loose. Also check the angle if rotation is enabled. Relaxed and Easy allow independent home snapping.

Where did my saved puzzle go?

Check the Library filter and search text first. Saves are local to this installation, not automatically copied between devices. Joined multiplayer tables are found through multiplayer, and received gifts are in Puzzle cards. Do not reinstall or clear app data while troubleshooting.

Can I play without the internet?

Yes, with bundled or already-cached pictures and local saves. New picture downloads, multiplayer, publishing a card, and downloading a card for the first time require internet access. Downloaded received cards can reopen offline.

My multiplayer invitation is not arriving.

Check the exact registered username, both devices' internet connections, and that both use the current game version. The host must approve the join request, even after sending an invitation. Recovery codes are not invitation codes.

Can I restore my multiplayer username on a new device?

Use the username and your eight-character recovery code. Keep the replacement code issued afterward. Without a signed-in device or a recovery code, we cannot promise account recovery. Never share a recovery code publicly.

A card link sends me to a website.

Install the game, then return to the original link. Choose Open puzzle card or paste the complete link into Library > Puzzle cards > Open card. The browser does not display the private greeting. Store links are not yet public during the pre-release period.

The share sheet says no apps can perform this action.

The device has no compatible app installed for sharing. A share sheet opening does not mean the card was delivered. Current Android builds cannot reliably tell the game that the chooser had no suitable apps.

How do I change sounds, motion, or piece contrast?

Open Settings for sound effects, haptic feedback, reduced motion, high-contrast edges, and gesture threshold. The Look tool changes the table background.

Does deleting the app delete my online account or sent cards?

No. It can remove local progress and credentials but does not delete the server multiplayer account or revoke hosted links. Stop sharing sent cards first, and use the account/data deletion process for server-held data.

Account & data deletion

Contact Games Hygge

Tell us what happened, what you expected, and the device and game version you use. A screenshot helps, but remove private messages, usernames you do not have permission to share, and recovery codes.

Public support contact is being confirmed before release.